Reconciliation Issues with Merchant Services in QuickBooks

Hi community,

I would like to bring my issues in front of all of you, when Merchant Services get payment all invoices should be checked as PAID. But the thing is all payments are  not submitted to cash account. Some are related to “Undeposited Funds” as well. And when the Merchant Services Deposit is done to my bank and when I am importing to my QuickBooks the deposit does not have any record of payment.

How to fix this issue? Please Help


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1 Answer(s)

Hey, welcome

I am here to assist you. As you know Merchant Services are included under Undeposit Funds instead of Bank account. This happen due to the server maintenance or when there is issue in processing the payments. So in that case the whole payment batch is sent to Undeposited Funds so you can able to deposit it manually and match with your bank feed. If you want to know how to locate the Payment then follow the steps mentioned below or You can also read How to Setup Merchant Account in QuickBooks for detailed information.

  1. From the menu, locate Sales column and select Customers
  2. Select that customer you are searching for
  3. Now you will see the details of the transaction will appear, select the Payment option
  4. Open it

Now you can edit according to your needs, I suggest you to call QuickBooks Support Phone Number 1888-346-0234 and get yor workdone by taking the help from QuickBooks Certified Technicians.

Thank you

Answered on April 10, 2019.
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